Highcross 0040

Customer Service Desk

Highcross Leicester Customer Service Desk is located on the Lower Mall near JD Sports.

The Customer Service Desk opening hours are:

Monday to Friday - 09:00 till 20:00

Saturday - 09:00 till 19:00

Sunday - 11:00 till 17:00

Leicester Gift Card

Now accepted at Highcross Leicester.

The Leicester Gift Card is the perfect gift for all your loved ones. It can be spent in hundreds of places in Leicester city centre, so whether they spend it on a feel-good manicure, a daily macchiato, a night out, or a new outfit, you are giving the gift of choice whilst also shopping local.

Leicester is a vibrant city with a thriving restaurant scene, teeming with quirky independent shops alongside well-loved high street brands. The city centre is host to lots of options for entertainment too; take your pick of bowling and crazy golf, or for the extra adventurous why not try your hand at axe throwing or even indoor cricket?!

The Leicester Gift Card is a city-wide gift card scheme that locks spend into the local economy, supporting local businesses and jobs. Accepted by over 200 Leicester city business, there is a physical and a digital version of the gift card. Both cards can be bought online ( or from the information desk at Visit Leicester.

Is Click and Collect available?

Click and Collect is available at the Customer Service Desk for collections and returns. The service is available during Customer Service desk opening times.

Customer Lockers Lockers are available for hire at Highcross Leicester. These are located in the corridor next to JD sports on the lower mall and near the ATM opposite the 24hr lifts on the lower mall. You may use the lockers all day and keys must be returned 1 hour before the centre closes. ID required.

For more details or to hire a locker, please visit the Customer Service Desk.

Lockers can only be accessed during centre opening hours, and property is left at your own risk.

Free WiFi

Select ‘The Cloud’ from your network list and follow the instructions to connect. Or for a stronger connection, download the Sky WiFi Finder mobile app (available for both iOS and Android). The app allows you to stay connected as you move from place to place, connecting you automatically to thousands of free hotspots whenever they are available.

Car spa

Want to get your car looking spotless as you shop? Try the friendly, professional and convenient The Car Wash Co., located on Level 3 of the John Lewis car park. Prices start from £7.95.

Looking for information on parking?

Multi Faith Room Highcross offers a multi faith room for all our customersOur multi faith room is available to those of all faiths and none, it is a space to pray, meditate, reflect and find quiet.The multi faith room can be found on our lower mall, alongside our customers facilities.At busy times this facility can become very busy. Alternative facilities can be found just a 5 minute walk away, at The City Retreat. Please speak to our customer service ambassadors for more information

Water Bottle Refill Station

Our hands-free water bottle refill station is located on the Upper Mall, near the toilets between Zara and Jo Malone London.

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