About the Centre

Make yourself at home at Highcross

Highcross Leicester is a welcoming hub where you’ll find some of the biggest names in fashion, beauty, technology and lifestyle, all in one place. With a lively mix of restaurants, cafés and entertainment, there’s plenty to enjoy.

There’s always something new to discover too, with a year-round programme of events and experiences celebrating the city’s culture, communities and creativity.

Whether you’re popping in for a quick coffee, planning a shopping day, meeting friends for dinner or enjoying a family day out, you’ll always feel right at home at Highcross.

Centre Facilities

Highcross offers a range of facilities and services to help make your visit as comfortable and convenient as possible.

Customer Service Desk

Our Customer Service Desk is located on the Lower Mall near JD Sports.

Customer Service Desk Hours:

Monday to Friday: 9am to 7pm
Saturday: 9am to 7pm
Sunday: 11am to 5pm

Our team can help with general enquiries, centre information and gift cards.
Phone: 0116 242 8644
Email: customerservice@highcrossleicester.com

Free WiFi

Stay connected during your visit with free guest WiFi throughout the centre.
Simply select ‘Highcross Leicester’ from your available networks and follow the instructions to connect.

Family Facilities

Family and accessible toilet facilities are available within the centre, including baby changing areas and changing tables to help make family visits easier and more comfortable.

Quiet Hour

Every Saturday from 9am to 10am, Highcross hosts Quiet Hour, a calmer, low-sensory shopping experience designed to create a more relaxed environment for visitors.

Multi-Faith Room

Our Multi-Faith Room is open to visitors of all faiths and none, offering a quiet space for prayer, reflection or meditation.
The room is located on the Lower Mall alongside our customer facilities.

Water Bottle Refill Station

A hands-free water bottle refill station is available on the Upper Mall near the toilets between Zara and Jo Malone London.