Technical Services Manager/Retail Delivery - Highcross Leicester

About the Job

Purpose of the Role

The Technical Services team is responsible for the delivery of a safe and well-maintained shopping Centre, by ensuring that the building, equipment, machinery, and aesthetics are fully maintained and operational through the use of planned, reactive, and cost-effective engineering and maintenance.

The department will ensure all records and reports relating to the shopping Centre are kept up-to-date and analysed to identify opportunities for service improvements.


Reports to: Senior General Manager

Responsible for:

Technical Services Coordinator

Health& Safety and Compliance Officer

Management of the centres M&E and Fabric contract.

Engineering and Maintenance

  • Manage the maintenance and repair of the building and services, fabric, plant machinery, equipment and peripheral areas of the scheme.
  • Manage the mechanical, electrical and fabric contractors for the shopping centre, ensuring high standards are met through regular reviews, audits and setting clear objectives
  • Make recommendations to ensure optimum efficiency through regular reviews of key performance indicators.
  • Ensure regular inspections of the building, services and equipment are undertaken to determine the safety, optimum frequency for planned and periodic maintenance with indication of faults and provision of costs for budgetary purposes.
  • Responsible for managing the procurement and control of all parts and materials used by the Technical Services Contract team
  • Manage the Technical Services department budgets ensuring correct costs attributed to service charge and car parks delivering these in line with the Business Plan.
  • Manage the preparation and updating of maintenance records including asset register, operating and maintenance manuals and record drawings via the electronic document storage system.
  • Lead on the schemes FMR plan, including reporting and providing recommendations on future budgeting.
  • Provide Technical Service support and project management assistance to the managing agent/client as appropriate
  • Ensure the Technical Services department meet relevant legislation and complies with internal policies and procedures and that all projects are completed to contracted standards.
  • Assist occupiers in the event of an emergency breakdown or malfunction which affects the safety of other retailers, the shopping centre and customers.
  • Build and maintain effective working relationships with employees throughout the centre, occupiers, contractors, key contacts in the local community and emergency services.
  • Seeking continuous improvement un operating standards, developing best practise initiatives to enhance performance and creating efficiencies.
  • Support Marketing and Commercialisation departments providing both technical and Health and Safety support when required
  • Working with the Client, support in the continuous improvement of the centres ESG performance, reducing negative impacts and targeting net positive impacts

Retail Delivery

  • Support the client with all retail delivery projects, ensuring standards of quality are met and centre processes and procedures adhered to.
  • Project management to include design, scope, communication, time and risk to close out representing Highcross in all project meetings as required.
  • Manage the onsite retail delivery process for all incoming occupiers, Ensuring the correct processes and procedures are followed.

Health and Safety

  • Check void units on a regular basis having regard for state of repair and Health, Safety and Fire statutory compliance
  • Working in collaboration with the operations team, ensure all management systems are adhered to, minimising risk and ensuring sit compliance.
  • Ensure that all activities comply with relevant legislation e.g. Fire Regularity Reform Act, Health & Safety at Work Act, Data Protection Act etc.
  • Lead in the management of the health and safety management system, complying with all policies and procedures.

Additional Responsibilities:

  • In collaboration with the Business Support Manager ensure effective management of the service charge budget for the current year and planning/forecast for future years including the FMR
  • Provide direct support to the Senior General Manager as part of the senior leadership team, including participation in the Duty Management rota, including weekends and Bank Holidays
  • Attend any training and development courses as necessary.
  • Adhere to all company policies and procedures.
  • Undertake operational management responsibilities as necessary
  • Undertake any other reasonable duties as required to meet the needs of the Centre.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Skills, Knowledge and Experience

  • ONC / HNC Engineering Qualification or equivalent
  • H&S qualification NEBOSH general and fire safety certificate or equivalent
  • Proven experience in a Technical Management & Facilities role including the management of contracts and contractors
  • Ability to manage complex budgets to precise timescales
  • Demonstrate experience of managing a large team
  • Confident decision maker
  • Ability to use own initiative and innovate
  • Excellent communicator at all levels

Working Hours - 40hrs per week 5 out of 7 days including late shifts, weekends and bank holidays

All Jobs

Stay up to Date With Highcross

It couldn't be easier to stay in the loop; all you need is an email address.

Once you're signed up, you'll be the first to hear about the new must-haves and must-sees, about the new big names and the new independents, about all the good times that are coming.

Sign up today.