Highcross - Control Room Assistant

Savills has a great opportunity at the Highcross Shopping Centre. We are looking for an experienced Control Room Assistant to join the team on site. Your shift pattern will be 4 on 4 off, 08:00-20:00 shifts with the requirement to cover sets of 20:00-08:00 shifts on occasion as holiday cover, with a pay rate of £13.64 per hour. You will report into the sites Duty Controllers.

Key Responsibilities

Responsible for the ‘live’ operation of the Control Room by managing the essential functions of:

·        Proactively monitor activities in both public and landlord areas as part of public safety duties such as detection of intruders, vehicle protection and site security

·        Ensure a full and comprehensive understanding of all emergency procedures with the ability to prioritise during emergency situations and support the Duty Controller as required

·        Ensure that all records and documented or recorded evidence is handled professionally and in accordance with data protection requirements

·        Monitoring the flow of traffic in and out of the centres’ car parks

·        Proactively assisting customers within the car park environment

·        Assist the Duty Controller in updating Control Room records as and when required

·        Assist in issuing radios and keys to centre personnel and contractor visitor ID/passes, permits and keys

Further:

·        To comply with Assignment Instructions / Standard Operating procedures at all times and carry out duties accordingly

·        Ensure that Health and Safety processes and procedures are complied with at all times

·        Provide a professional and customer focused service to all customers, retailers, visitors, staff and contractors

·        Ensure all security activities are carried out adhering to the requirements of the SIA, both criminal and civil law and in compliance to Highcross policies and procedures

·        Provide a deterrent for possible crime

·        Ensure all control room equipment including life safety systems is operational and any faults are

·        Ensure the control of access to and movement of persons and vehicles within all secure areas of the centre including service areas and car parks.

·        Take responsibility for effective radio traffic to maintain professional communications.

·        Take responsibility for the issuing of contractor permits and keys

Skills, Knowledge and Experience

• Previous Industry experience
• Strong customer service skills
• SIA CCTV Licence
• Good verbal and written skills
• Ability to remain calm under pressure.
• Excellent communication skills

Working Hours - Average of 42 hours per week, on a rolling 4 on 4 off pattern of 08:00-20:00 shifts with the requirement to cover 20:00-08:00 shifts as holiday cover.

Salary - £13.64/hr